If Complaints are received with or without a Request for Statement of Earnings take the following actions.

Forward all complaints regarding information furnished under the earnings statement procedures or policy to the Division of Earnings & Business Services, Earnings Adjustment Branch (DEBS, EAB) under cover of Form SSA-2523. Check box 1 shown on top of the form and A.2 “Complaint.” Review the following list of complaints regarding:

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  information previously furnished, not furnished or denied. This does not include QC amounts or disagreement with earnings amounts previously furnished.

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  the use of form replies or the wording of such replies.

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  the manner in which we presented the requested information, e.g., format, style.

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  our polices with respect to furnished information.

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  negligence or poor service on the part of a Field/Branch Office, Program Service Center or the Wilkes-Barre Direct Operations Center.

If earnings request are received with a complaint, take the following actions:

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  Annotate “Processed Original” on the front of the original request.

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  Photocopy the original and staple the copy to the complaint and forward to DEBS, EAB under cover of Form SSA-2523. Check box A.1.

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  Sort the original request for data entry.

Earnings statement is requested and must be forwarded with the complaint for further action.

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  Enter “COMPLAINT” in red on top of the request.

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  Place the “RT” or “SR” code in the special indicator box on the request and sort for data entry.