Program Operations Manual System (POMS)
TN 11 (09-87)
RM 03803.030 Handling Inquiries With Previous Correspondence
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A.
Examine the previous correspondence to determine if there is enough information in
file to close the current inquiry.
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B.
Request additional scouting, if necessary.
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C.
Determine whether the case is “complete” or “incomplete” and handle accordingly.