TN 29 (12-21)

RM 03803.055 Incomplete Cases Requiring Development with the Field Office(s) or Other Offices

1. A. 

   Before following the instructions in B. through D. below, review any applicable instructions in RM 03812.003 to ensure that development with the field office (FO) is required.

2. B. 

   Determine the FO or other office(s) (International Benefits Office (IBO) in the Division of International Operations (DIO), etc.) to which the Earnings Discrepancy (ED) is to be sent according to the Service Area Directory. If the address of the NH is:

   1. 1. 

      Known, use the address of the FO servicing the Number Holder's address.

   2. 2. 

      Unknown, use of the address of the FO servicing the address of the latest reporting employer.

      NOTE: If more than one FO or other office is involved (e.g. scrambled wage case), simultaneous development can be prepared.

3. C. 

   Complete a Processing Center Action Control System (PCACS), or the Modernized Development Worksheet (MDW) to request assistance.

4. D. 

   Diary the case in Earnings Modernization (EM 2.8) :

   NOTE: Each module will maintain its own diary file.

   When forwarding the request to the FO, annotate remarks on the Development Worksheet in EM 2.8, for each case involved.