TN 23 (03-21)

RM 03803.083 Handling Undeliverable Earnings Discrepancy Closeout Letters

1. A. 

   Receive undeliverable earnings discrepancy closeout letters with envelope attached.

2. B. 

   Examine the reverse side of the envelope to determine if the material has previously been remailed to the same address. (Remailed material will display a red “X” in the lower left corner of the envelope.) Handle undeliverable closeout letters as follows:

   1. 1. 

      1. If the undeliverable material was remailed (with red "X" on the envelope), mark for destruction.

   2. 2. 

      2. If the undeliverable material was not remailed (No red "X" on the envelope):

      1. a. 

         a. Examine requests and envelopes to determine if an addressing error occurred within your office. If so, obtain the previous correspondence, correct the address, and remail the material. Where the previous correspondence folder was checked, mark the envelope with a green “X” in the lower left corner. Otherwise, handle as indicated in b. through e. below.

      2. b. 

         b. Remove the material from the original envelope and place in another envelope for remailing to the exact address.

      3. c. 

         c. Place a red “X” in the lower left corner of the reverse side of the envelope.

      4. d. 

         d. Release the material for mailing.

      5. e. 

         e. Destroy the original envelope.