When a non-entitled person contacts Centrelink to file a claim for U.S. benefits,
that agency routes form AUS/USA 3 (Liaison form) to VARO. Evidence of working life
residence periods (form AUS/USA 2) will be included if available. If Centrelink is
aware that the person is already receiving U.S. benefits, they will restrict the claim
to Australian benefits only and request a U.S. coverage record directly from OIO,
if one is needed.