TN 81 (12-25)
An overpaid beneficiary may send a request for waiver directly to the PSC. When this happens, process the request using these instructions.
Stop recovery using these instructions:
Stop recovery (if applicable) as of the month we receive the waiver request.
Input the initial waiver protest reason using the Protest/Stop Recovery Request (PC) (DRPR) screen in the debt management system (DMS) (refer to MS DMS 006.003).
Annotate DMS remarks to document your actions.
If the overpayment amount is $2,000 or less and it is clear that the overpaid beneficiary is not at fault for causing the overpayment, follow the instructions in GN 02250.350. If it is not clear that the overpaid beneficiary is not at fault, review the instructions in GN 02250.350.
If the overpayment is solely due to dollar down rounding, waive the overpayment following the instructions in GN 02201.013. Annotate DMS Remarks to document your actions.
If the overpayment amount is over $2,000, take these actions:
Fax a copy of the request into the Non-Disability Repository for Evidentiary Documents (NDRed) using Evidence Portal.
Forward the request to the Field Office (FO) for processing.
Annotate DMS Remarks to document your actions.
If the overpaid beneficiary requests a waiver and reconsideration, take these actions:
Stop recovery (if applicable) using the Protest/Stop Recovery Request (PC) (DRPR) screen in DMS using #5, Waiver and Recon Fact/Amount, as the protest reason.
Make a formal determination or dismissal of the reconsideration following the instructions in GN 02201.025 before forwarding the waiver request to the FO (if applicable).
If the overpaid beneficiary returns the SSA-3105, Important Information About Your Appeal, Waiver Rights, and Repayment Options, with no indication of what they want to do about the overpayment, follow the instructions in GN 02201.010B.