For alleged nonreceipt cases where SSA inputs a B-stop, the Department of the Treasury issues a courtesy replacement check payment. If the original check is subsequently cashed and no automated F-stop occurs on the courtesy replacement check, the Program Service Center (PSC) will enter a manual F-stop action.

The PSC receives a PREPARE 1184 REACT alert. The PSC will input a manual F-stop action via the RSDHI using Stop Payment Request (PESP) input screens (MSOM RSDHI 002.005) or by using the SSA-4510 Stop Payment Request Input Form (MSOM INTRANETMAMPSCDI 004.003) screen. For PC processing instructions, see SM 00609.001B.2.

The Field Office (FO) and Teleservice Center (TC) must take appropriate action when receiving nonreceipt allegations on underpayment checks (Type 2) and One-Time Payments (Type 4). If someone cashes the alleged missing original type 2 or type 4 check payment, the FO will enter a manual F-stop action on the replacement payment Automated One Time Payment (A-OTP) using the SSI Claims Systems Direct SSR Update.

NOTE: Before taking the F-stop action on the A-OTP, the FO must follow all steps outlined in GN 02406.205C for processing nonreceipt allegations for type 2 and type 4 payments.