The system will not have the capability to add or terminate a Ticket due to the following
events until a future systems update is done. In the meantime, the FO or the PSC must
use the “Add/Terminate Ticket” screen to take the appropriate action:
1. FO termination of a ticket:
An individual's ticket will be terminated in the FO in the following situations (see
DI 55002.055A.2):
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in the month SSA makes a final determination/decision not to reinstate entitlement
to or eligibility for benefits for the individual under the EXR provisions (Reason
8: EXR DENIAL);
NOTE: This is not the determination that SSA makes about provisional (temporary) cash benefits. It
is the EXR entitlement/eligibility determination requiring a favorable medical decision.
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•
in the month in which the individual is eligible to receive another ticket because
SSA reinstates entitlement to or eligibility for title II/XVI benefits under the EXR
provisions (Reason 7: EXR REINSTATEMENT) (see DI 55002.010B.3.).
NOTE: Reinstatement of entitlement/eligibility requires a favorable medical decision. It
does not mean that SSA has decided to pay provisional (temporary) cash benefits.
2. FO issuance of a new ticket:
A new ticket will be issued to an individual in the following situations:
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in the FO in the month in which the individual is eligible to receive another ticket
because SSA reinstates entitlement to or eligibility for title II/XVI benefits under
the EXR provisions (see DI 55002.010B.3.);
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The system will not issue a ticket to an individual over 64 (see DI 55002.005B.1.). A new ticket will be issued to an eligible individual age 64 to age 65 by an authorized
user in the FO at the beneficiary's request.
NOTE: Reinstatement of entitlement/eligibility requires a favorable medical decision. It
does not mean that SSA has decided to pay provisional (temporary) cash benefits.