TN 2 (05-22)
Field components should answer specific ticket eligibility questions that a beneficiary/recipient may have. Should the question involve a complex ticket eligibility issue, refer the beneficiary/recipient to the servicing FO or the Ticket Program Manager (TPM) for assistance (see DI 55002.025).
Get a ticket query and check to see if the system selected the beneficiary's/recipient's record (see DI 55002.025).
Get an MBR/SSR query and review it to determine why the beneficiary/recipient is not eligible. (see DI 55002.035).
Yes, you can ask for a formal determination, but in general issues about ticket selection are not subject to the same administrative and judicial review processes that apply to determinations that SSA makes about your rights to disability/blindness benefits (see DI 55002.050).
NOTE:
Decisions about underlining factors related to the ticket eligibility determination (e.g., whether beneficiary's/recipient's benefits should have been suspended) may be appealed or reopened, subject to the rules on administrative finality.