There are separate mechanisms for resolving disputes that may arise under the Ticket
to Work program. These mechanisms provide the parties to a dispute with reasonable
opportunity for a full and fair review of the matter in dispute. The chart below lists
various issues or complaints that may arise, the parties to these disputes, and a
reference to the section of this subchapter that discusses the type of issue or complaint.
References to Dispute Resolution Mechanisms under the Ticket to Work
Program
|
Issue/Complaint
|
Parties
|
Reference
|
|
Complaint about TPM
|
TPM and another party (e.g., beneficiary/recipient, EN, State VR agency, other service
provider, State Protection and Advocacy specialist)
|
DI 55075.030
|
|
Contract issue
|
EN and SSA
Or
TPM and SSA
|
DI 55075.020
|
|
Non-payment issue
|
TPM and EN
|
DI 55075.015
|
|
Payment issue
|
EN and SSA
Or
State VR agency and SSA
|
DI 55075.025
|
|
Services beneficiary/recipient receives
|
Beneficiary/recipient and EN
|
DI 55075.005
|
|
Services beneficiary/recipient receives
|
Beneficiary/recipient and State VR agency
|
DI 55075.010
|