The Distributed Online Correspondence System (DPS) does not provide prepared language
for SVB overpayment process notices. However, CPS/FO personnel can use DPS to produce
and document both initial and subsequent SVB overpayment process notices. To do this,
CPS/FO personnel should issue SVB overpayment notices as follows:
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Log on to DPS Production;
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Enter the veteran’s SSN; if there is an MBR/SSR or ICD record, select Retrieval.
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Select Add/Change, located just above Notice Preparation
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Complete the SSN, telephone, name, address and foreign address boxes as appropriate;
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Change information in the ‘Salutation’ box to show ‘Mr.’ or ‘Ms.’ as appropriate;
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Select ‘Notice Selection’ and ‘Overpayment’, then select the appropriate notice template;
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Highlight the ‘Concurrent Header’ (SSAH90);
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Complete the notice AS IF IT WERE AN SSI NOTICE, including universal text indicators
(UTIs);
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When the notice is complete and DPS displays the completed notice, select ‘Return
to DPS’ to return to the notice preparation screen and select ‘Modify Notice’, located
in the lower left corner;
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Select ‘Insert Dictated Text’ or ‘Change’ to change or modify the SSI notice text
to conform to SVB program notice language and instructions (see VB 05001.000, VB 05001.024, for example, has SVB appeals, referral and Goldberg-Kelly paragraphs);
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Select ‘View Notice’ to review the accuracy and completeness of the notice. Select
‘Return To DPS’ and ‘Insert Dictated Test’ or ‘Change’ to make any necessary changes,
then save any changes.
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Select ‘Print and Send to ORS’ to produce the notice and to send it to ORS.
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Select ‘Return to DPS’ and ‘Save’ to save the notice in DPS.
IMPORTANT: DP notices produced and retained in this way can later be modified to send other
notices to the same debtors or to create notices for other overpaid SVB recipients.
Also, CPS/FO personnel with access to Microsoft WORD word processing software may
save SVB notice language (See VB 05001.010) in WORD, which can be inserted ‘copy and paste’ or ‘cut and paste’ into notices
using the ‘Insert Dictated Text’ or ‘Change’ selections in DPS as appropriate.