If there is a discrepancy between the NH's allegation and the employer information on the SSA-7011-F4, then:

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  Recontact the NH and inform them of the employer information on the SSA-7011-F4.

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  Ask the NH if they agree or accept the employer statement. If yes, correct the MEF using IC indicating in the remarks section on the Earnings Adjustment Rationale (EART) screen (MSOM EM 026.001) that the NH accepted the employer statement.

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  If the NH disagrees with the SSA-7011-F4, request additional evidence from the NH in support of their allegation.

  If the evidence is sufficient to support the NH's allegation, process the correction in IC. Indicate on the Earnings Adjustment Rationale (EART) screen the basis for the decision (MSOM EM 026.001).

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  If the evidence is sufficient to establish some basis for the NH's allegation, but not sufficient to establish the amount of wages, recontact the employer. If necessary, request examination of the employer's records. Upon completion of all development, correct the ER via IC.

If the NH submits a W-2 and SSA records, i.e., DEQY, scouting, etc., show that the employer submitted a W-2c, question the NH to verify whether they have knowledge or receipt of a second W-2 (W-2c) from the employer for the year in question.

If NH insists that the W-2 is correct:

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  Request the employer to complete a Form SSA-7011-F4 and verification of why the W-2c was submitted.

If the employer response on the SSA-7011-F4 indicates that the W-2c was incorrect or the development supports a finding that the W-2c was in error take the appropriate action to correct the NH's ER.

If the employer response on the SSA-7011-F4 indicates that the W-2c is correct, i.e., the NH's ER is correct as posted and the NH agrees with the employer's explanation, document the NH's agreement with the ER on the Earnings Report of Contact (EROC) screen or the Earnings Remarks (ERMK) screen in IC and clear the case.