The servicing FO having access to the requested information should process the request.
Third party requesters with consent must direct their requests to the FO that services
the mailing zip code of the individual who is the subject of the request (see GN 03305.020). If the information is not available electronically, the servicing FO will locate
the information using these instructions:
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For claim files located in the National Records Center (NRC, commonly referred to
as the “Caves”) or other storage facilities, the servicing FO should request the file
using the Payment Center Action Control System and process the request.
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If an electronic or paper claim file does not exist, or an office does not have access
to the requested information, send the request to the custodian of the record.
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If unable to determine the custodian of the requested information, send the request
and consent document to the systems manager listed in the Privacy Act System of Records
Notices for the specific record requested.
For information about routing requests for tax return information, see the instructions
in GN 03320.001C.
For information about consent documents authorizing the disclosure of both tax and
non-tax return information, see the instructions in GN 03305.003E.1.