If the person with a special notice option of Braille, data compact disc (CD), audio
CD, or large print requests a form or other communication from SSA, prepare a cover
notice using the Document Processing System (DPS) or the Customer Help and Information
Program (CHIP).
DPS and CHIP contain a drop-down box listing notice enclosures, including forms and
publications.
Use the drop-down box to select the form(s) or other documents you are sending to
the person.
Using DPS or CHIP to send the documents automatically routes a request to the special
notice option vendor to also mail the documents in the person’s selected alternate
format.