Field Offices (FOs) are required to:

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  provide systematic and periodic verification of the file data; and

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  display the action data prominently on the entry for each agency to avoid referral errors.

Referral errors due to problems in other agencies include but are not limited to:

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  Office hour variations,

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  Policy changes,

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  Waiting lists,

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  Budget limitations,

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  Personnel changes, and

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  Geographic limitation.

For some agencies, this data will seldom change. However, in some cases, referral to a given agency may be infrequent. The FO representative uses the last date that we verified data with a specific agency to determine whether to re-verify the file data with the agency before making a referral.

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  Share updated information with co-located teleservice centers; and

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  Update information on the Field Office Informational/Referral screen in the enhanced Leads and Appointment System (eLAS). For more information, see MS 00601.003.