Although the FO cannot issue a replacement card, you may correct the Numident if the alien provides documentation supporting the change (e.g., a name change).

If the alien provides documentation supporting the change, process the replacement card application to update the Numident information but suppress the issuance of a card.

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  Answer “yes” to the "Suppress card issuance" question on the SSNAP Additional Information screen and record the nonwork reason documentation on the SSNAP Proof of Legal Alien Status screen.

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  Provide written notice, using Form SSA-L676, to explain that we cannot issue a replacement card because the applicant did not present appropriate authorization permitting them to work in the U.S. and they have not provided evidence of a valid nonwork reason for an SSN.
  
  For information on providing written notice and a second review when the FO cannot assign an SSN or issue an SSN card, see RM 10215.110.

If the alien:

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  does not provide documentation supporting the requested change, provide written notice using Form SSA-L676 to explain that we cannot issue a replacement card because they are not allowed to work in the U.S. and they have not provided evidence of a valid nonwork reason for an SSN.
  
  For information on providing written notice and a second review when the FO cannot assign an SSN or issue an SSN card, see RM 10215.110.

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  does not know their SSN, you may provide the SSN verbally (based on a face-to-face contact) but only after the alien provides appropriate identification and establishes they are the numberholder. For additional information, see RM 10211.001, Who Must Submit Evidence of Lawful Alien status for an SSN Card; RM 10235.045, Applying Basic Verification Standards; and GN 03340.015, Access Requirements.