TSRs and SPIKEs should follow the instructions in the TSCOG chapter titled “Earnings
Inquiries and Discrepancies”.
TSR/Spikes perform limited suspense file searches during their contacts with the recipients.
If they are unable to resolve the earnings problem , they establish the case in the
EM 2.8 system for referral to the servicing FO. They advise the callers to send the
FO any evidence they have of the missing wages or SEI. They tell them that they will
hear further from SSA within 90 days.