Program Operations Manual System (POMS)
TN 5 (11-20)
RM 03851.003 Receiving, Assigning and Processing Congressional Inquiries Involving Earnings Discrepancy
Cases
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Congressional inquiries/sensitive cases are received either from the Office of Legislation
and Congressional Affairs (OLCA) or directly in OCO via component controls.
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Individuals designated by the branch will process all inquiries from Congressmen and
others, requesting preferential handling of sensitive cases involving earnings discrepancies
(ED), coverage questions, etc. that require a reply.
-
A. When the inquiry is assigned, take the following actions:
-
1.
Retrieve the inquiry from the component control mailbox. If the inquiry was sent:
-
a.
Directly to OCO, send a copy of the inquiry to OLCA advising that the case was received.
-
b.
By OLCA to OCO, retain a copy of the request in the component control mailbox and
forward to the operating component for processing.
-
2.
The operating component will review and determine the location of a related ED case.
If:
-
a.
An ED case is not reflected as a duplicate request, control the inquiry as a sensitive
inquiry (SI).
-
b.
The control system reflects an ED case is assigned to a field office, apply the procedures
in RM 03851.009.
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c.
The control system reflects an ED case is assigned within OCO, continue with the steps
below.
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3.
Retrieve and associate all related material.
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4.
Take all necessary action to expedite the case. NOTE: A review of the request must
be completed by a lead or a manager.
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5.
Prepare a closeout letter.
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6.
Release the congressional reply in accordance with existing OLCA instructions.
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7.
Close the case via controls.
To Link to this section - Use this URL: http://policy.ssa.gov/poms.nsf/lnx/0103851003
| RM 03851.003 - Receiving, Assigning and Processing Congressional Inquiries Involving Earnings Discrepancy Cases - 11/23/2020
Batch run: 11/23/2020
Rev:11/23/2020 |