To resolve conflicts in evidence:

• •

  obtain a clarifying statement from the claimant or another person,

• •

  obtain additional evidence to support the adjudicative decision.

NOTE: If we obtain all relevant evidence and we can only resolve the conflict by inferences based on the evidence in the file, document the decision, preferably on an SSA-553, Special Determination, or the Report of Contact (RPOC) screen in the Modernized Claims System (MCS). For special determinations, see GN 01010.360 through GN 01010.390.