If the claimant needs special help, record that fact, and why, so that it will be readily apparent to others who may handle the claim.

Record the steps taken to assist the claimant as they occur. This provides the basis for determining that we took all reasonable and proper efforts for preparing reports for the file, and justifying the adjudicative action taken.

GN 01010.410 Failure to Submit Essential Evidence

DI 11010.520 Following Up on Requests for Medical Reports