Step
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Action
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1
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Review the MBR, SSR and eRPS for better address. Develop for a better address using
telephone DIRCON.
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2
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Does the MBR/SSR show that benefits were terminated or suspended pending payee development
(S8/S08), or that the payee has been changed since the accounting report was sent?
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•
If yes, stamp the form “Prongfile” and forward for retention (see GN 00605.055B.).
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3
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Is a better address available than that shown on the SSA-623-OCR-SM or SSA-6230-OCR-SM?
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•
If yes, mail the original form to the payee at the better address (retain a photocopy in
the event the form is not returned) and prepare a diary to control for return of the
form. If the payee does not respond or the form is again returned as undeliverable,
forward the original form (or photocopy) to the FO for development.
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•
If no, forward the form to the FO for development.
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The FO will follow undeliverable procedures in GN 02605.055.
IMPORTANT: Do not discard the undeliverable Representative Payee Report under any circumstances.
Do not reinstate after suspension until the payee completes the accounting report.
Annotate the Special Message Field on the MBR and the REMARKS section on the SSR to
ensure that reinstatement action is not initiated until the required accounting has
been received from the payee.