The FO must conduct face-to-face interviews and complete an SSA-624-F5 when:
         
            - 
               
                  • 
                     A change in custody has taken place. 
 
 
- 
               
                  • 
                     The payee gave unacceptable responses on the accounting report which cannot be resolved
                        (GN 00605.065 through GN 00605.068).
                      
 
 
- 
               
                  • 
                     No response is received after two requests for accounting (GN 00605.085). 
 
 
EXCEPTION: In limited nonresponse situations, telephone contact is sufficient to document a Report of Contact
            (SSA-5002). (See GN 00605.085B., Step 3, for specific situations).