The Assistant Regional Commissioner (ARC), Management, Operations, and Support (MOS)
provides the Field Office (FO) and Processing Centers (PCs) with guidance in general
policy questions, Hospital and Supplemental Insurance (HI/SMI) entitlement, non-claim
questions and questions on existing POMS instructions. Consider issues involving more
than one claim general policy questions.
NOTE: Refer all Medicare coverage issues to the Medicare Carrier or Intermediary.