DOTEL is a procedure providing telephone contact between SSA components. The basic
feature permits the use of telephone facilities to expedite the processing of claims
and claims related actions. The main intent of this procedure is to provide a direct
channel for rapid communication between processing centers (PCs) and field offices
to reduce processing time.
The following procedures do not alter the requirements for documenting factors of
entitlement or the evidence requirements set forth in GN
00301.001.