TN 4 (03-22)

GN 01723.225 Requests for Status of Applications for French Benefits

A. Automatic status notice for an application for French benefits

When the Division of International Operations (DIO) forwards claims material (such as information about a French claim, certified copies of evidence, or a copy of the worker’s U.S. coverage record) to France, the Benefit Earnings Technician (BET) electronically stores the claims material in the Paperless Processing Center (PPC) system in DIO before forwarding the claim to the French agency. The system automatically generates a notice that the BET sends to the applicant. The notice informs the applicant that DIO forwarded the claims material to France.

B. Applicant requests status of a French claim

If an applicant contacts the Social Security Administration (SSA) for status of his or her claim for French benefits and states that he or she has not received notification that DIO forwarded the claim to the French agency, check the PPC system. NOTE: Field offices are able to check the PPC system through the Evidence Portal (EP) application. See MS 09701.001 for an overview of the EP application, and to access the EP User Guide.

1. PPC does not show that DIO forwarding the claim to France

If PPC does not show that DIO forwarded the claim to France, advise the applicant to write directly to DIO at the following address:

Social Security Administration
OEIO - DIO
P. O. Box 17769
Baltimore, Maryland 21235-7769
USA

 

2. PPC shows that DIO forwarded the claim to France

If PPC shows DIO forwarded the claim to France, advise applicant to contact the French agency directly. Applicants can find contact and other information online at:

Central Agency of Social Security Agencies (ACOSS)

NOTE: DIO is unable to determine the status of a French benefits claim after a technician forwards the claim to France. For more information about status requests for Totalization claims, see GN 01702.520.


To Link to this section - Use this URL:
http://policy.ssa.gov/poms.nsf/lnx/0201723225
GN 01723.225 - Requests for Status of Applications for French Benefits - 03/02/2022
Batch run: 03/02/2022
Rev:03/02/2022