Program Operations Manual System (POMS)
Basic (08-94)
GN 01726.230 Controlling Requests Sent to Dutch Agencies on Form SSA-2960-NL
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Prepare a diary when information is requested from a Dutch agency.
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Diary initial requests and follow-up requests for 60 days.
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1st and 2nd follow- up conducted by DIO Benefit Earnings Technician (BET.)
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3rd follow-up routed by DIO BET to DIO Deputy Module Manager to contact Foreign Service
Post (FSP) for assistance.
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4th follow up routed by DIO BET to DIO Module Manager to contact FSP Supervisor.
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After 4th follow up DIO Module Manager should route to DIO Management Program Analyst/Deputy
Division Director/Division Director to contact Regional Federal Benefits Officer for
assistance.