TN 82 (01-26)

GN 02201.025 Title II Overpayment Reconsideration Request

A. Reconsideration policy

An overpaid individual or their representative may request a reconsideration when they dispute the fact or amount of an overpayment. The overpaid individual may request this appeal by calling the National 800 Number or by calling, visiting, or writing the field office (FO); or by writing the processing center (PC) within 60 days of the date of the initial overpayment notice. For additional instructions about the reconsideration request, refer to GN 03102.200 and GN 03102.225.

The reconsideration request must be in writing, refer to GN 03102.100. The written request (e.g. a letter, facsimile, or submission of additional evidence) must clearly imply the individual’s disagreement with the initial determination.

If the overpaid individual requests reconsideration more than 60 days after notification of the overpayment, the PC technician will need to make a good cause determination before processing the request. For good cause instructions, refer to GN 03101.020.

B. FO instructions for handling reconsideration requests

1. Reviewing the request

The request for reconsideration provides the reason the overpaid individual disagrees with the decision. If the reason is not clear, ask the individual if they disagree with the fact they were overpaid or the overpayment amount. Clearly document the reason on the SSA-561-U2 Request for Reconsideration, per GN 03102.225. For example, the reason should state, “I did not work” or “I did not receive a pension,” rather than just the generic statement, “I do not agree with the determination.”

Do not use the SSA-561-U2 form if the overpaid individual is requesting an explanation of the overpayment, refer to GN 02201.017.

Do not use the SSA-561-U2 form if the overpaid individual is requesting a waiver for an overpayment that is over $2,000, refer to GN 02250.001.

2. Stopping recovery

  • Stop recovery using the Protest/Stop Recovery Request (FO) (DRPF) screen in the Debt Management System (DMS) (MSOM DMS 006.019).

  • If the overpaid individual submits a signed SSA-632-BK form with the reconsideration request, use #4, Recon Fact/Amount, as the protest reason or #5, Waiver and Recon Fact/Amount.

  • On the remarks screen annotate “Reconsideration Request for (beneficiary identification code (BIC) e.g. HA) sent to PC (number) on MM/DD/YY.” Include a remark about the good cause determination if applicable.

  • Fax the SSA-561-U2 to the servicing PC, via Paperless fax, with the SSA-409 Post Adjudicative Routing cover sheet or equivalent.

NOTE: 

Upload a copy of the SSA-561-U2 and any evidence into Evidence Portal or eView, refer to MS 09701.003. If this is a misuse case, a FO technician will process the reconsideration request per GN 00604.064. Do not send the request to the PC for misuse cases.

3. Non-receipt (DCN) allegation

Do not use the SSA-561-U2 for non-receipt double check negotiation (DCN) allegations. Instead, use the SSA-795, Statement of Claimant or Other Person, and follow instructions in GN 02406.310 to process this allegation.

4. When to treat a request for reconsideration as a request for waiver

We will only presume the overpaid individual requested a waiver in addition to requesting reconsideration of the overpayment, if the overpayment amount is $2,000 or less regardless of the wording on the reconsideration request, per GN 02250.002. A technician in the PC will process the waiver after making a formal reconsideration determination that is not fully favorable to the individual or dismisses the reconsideration.

Do not make a waiver request input in DMS since we have stopped overpayment recovery.

C. PC instructions for processing reconsideration requests

When the PC receives an SSA-561-U2, or other written request for a reconsideration from either the FO or directly from the overpaid individual, take these actions:

1. Reviewing the request

Ensure the reasons for appealing the overpayment are clearly documented. For example the request may say, "I did not work” or “I did not receive a pension,” per GN 03102.225.

2. Stopping recovery

  • Stop recovery using the Protest/Stop Recovery Request (PC) (DRPR) screen in DMS, per MSOM DMS 006.003, if applicable.

  • Use #4, Recon Fact/Amount, as the protest reason; or #5, Waiver and Recon Fact/Amount only if the individual submits a signed SSA-632-BK, with the reconsideration request.

  • On the remarks screen annotate “Received SSA-561-U2 for (BIC) on MM/DD/YY.”

  • If the issue is a DCN non-receipt allegation, follow the instructions in GN 02406.310.

3. Processing the request

Process the request following the instructions in the chart. Verify the overpaid individual is correctly paid before processing an affirmation of the reconsideration request. For example, check to see there was no prior bankruptcy discharge as we do not want to release an incorrect underpayment.

NOTE: 

If the overpayment is $2,000 or less process the waiver by following the instructions in GN 02250.350.

If

Then

A. Reconsideration supports a reversal of the initial finding of overpayment (i.e., there is no overpayment) and the individual did not request a waiver,

  1. 1. 

    Document the determination using an SSA-662 Reconsideration Determination (or the equivalent), per GN 03102.450,

  2. 2. 

    Input the approval using the Fact/Amount Appeal Disposition (DRAD) screen in DMS, per MSOM DMS 006.011,

  3. 3. 

    Document DMS remarks with the determination,

  4. 4. 

    Send the overpaid individual a notice explaining the reversal including the right to request a hearing, per GN 03102.425, and

  5. 5. 

    Upload a copy of the SSA-561-U2 or equivalent written request, and SSA-662 to Evidence Portal, per MS 09701.003.

B. Reconsideration does not completely reverse the overpayment determination and the individual did not request a waiver,

  1. 1. 

    Document the determination using an SSA-662 Reconsideration Determination (or the equivalent),

  2. 2. 

    Input the denial using the DRAD screen in DMS,

  3. 3. 

    Document DMS remarks with the determination,

  4. 4. 

    Send the overpaid individual a reconsideration determination notice, using either NL 00703.118 or NL 00703.119 (whichever is applicable). The notice includes this information:

    • Right to request a hearing,

    • Recovery will begin (or resume) in 60 days even if a hearing is requested,

    • Right to request a waiver,

    • Recovery will not begin, resume, or will stop if the individual requests a waiver until we make a final determination on the waiver, and

  5. 5. 

    Upload a copy of the SSA-561-U2 or equivalent written request, and SSA-662 to Evidence Portal.

C. Reconsideration supports a reversal of the initial finding of overpayment (i.e., there is no overpayment) and the individual requested a waiver via form SSA-632-BK,

  1. 1. 

    Document the determination using an SSA-662 Reconsideration Determination (or the equivalent),

  2. 2. 

    Input the approval using the DRAD screen in DMS.

  3. 3. 

    Document DMS remarks with the determination and that the overpaid individual requested a waiver,

  4. 4. 

    Send the overpaid individual a notice explaining the reversal including the right to a hearing,

  5. 5. 

    Dismiss the waiver request. For waiver dismissal procedures follow the procedures in GN 02250.001, and

  6. 6. 

    Upload a copy of the SSA-561-U2 or equivalent written request, SSA-632, and SSA-662 to Evidence Portal.

D. Reconsideration does not completely reverse the initial overpayment determination, the overpayment amount is $2,000 or less. Presume the individual wants to waive the overpayment. Determine if you can approve the waiver under the administrative tolerance provision since the original overpayment amount is $2,000 or less.

  1. 1. 

    Document the determination using an SSA-662 Reconsideration Determination (or the equivalent),

  2. 2. 

    Input the reconsideration denial or partial approval using the DRAD screen in DMS,

  3. 3. 

    Process the waiver portion following instructions in GN 02250.350 and do not input the waiver request in DMS,

  4. 4. 

    Document DMS remarks with the waiver determination by following the instructions in GN 02250.350,

  5. 5. 

    Send the overpaid individual a notice with both the reconsideration and waiver determination, if you can approve the waiver under the administrative tolerance provision. Include the overpaid individual’s right to request a hearing.

    If you cannot approve the waiver, inform the individual to send a completed SSA-632 form to their local field office, and

  6. 6. 

    Upload a copy of the SSA-561-U2 or equivalent written request, and SSA-662 to Evidence Portal.

E. Reconsideration does not completely reverse the overpayment determination; the individual requested a waiver via SSA-632 and the overpayment amount is more than $2,000,

  1. 1. 

    Document the determination using an SSA-662 Reconsideration Determination (or the equivalent),

  2. 2. 

    Input the denial or partial approval using the DRAD screen in DMS,

  3. 3. 

    Input the waiver request using the DRPR screen in DMS (this may require a two day action),

  4. 4. 

    Document DMS remarks with the reconsideration denial and that a waiver request is still pending,

  5. 5. 

    Send the individual a notice that explains the reconsideration denial, include the hearing paragraph, and that their waiver request is pending,

  6. 6. 

    Fax a copy of the SSA-561-U2 or equivalent written request, SSA-662, SSA-632-BK, and any material relevant to the overpayment to the Evidence Portal, and

  7. 7. 

    Send an MDW to the FO with this information:

    • Reconsideration was denied,

    • Received a waiver request for your action and development,

    • Relevant paperless material was scanned into the Evidence Portal.

 

D. 800 Number instructions

National 800 Number agents should follow the instructions in Request for Reconsideration, TC 26001.030.


To Link to this section - Use this URL:
http://policy.ssa.gov/poms.nsf/lnx/0202201025
GN 02201.025 - Title II Overpayment Reconsideration Request - 01/14/2026
Batch run: 01/14/2026
Rev:01/14/2026