1. 1. 

   Background

   The Department of the Treasury (Treasury) generates Form FMS-1133 when the Social Security Administration (SSA) inputs a non-receipt or stop payment request for Title II or Title XVI checks. The form contains questions the beneficiary, recipient or representative payee must complete to assist Treasury in determining if the check in question is forged.

2. 2. 

   Failure to Receive Form FMS-1133 Report

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     Verify Stop Code

     If the beneficiary, recipient, or representative payee does not receive the form from Treasury, access the Payment History Update System (PHUS) for Title II or the Treasury Status Query for Title XVI to ensure the appropriate stop code is input. If the appropriate stop code is not present, complete the input.

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     Stop Code Present

     If the appropriate stop code is input, do a one-time print of the FMS-1133 from the Treasury Check Information System (TCIS) and send it to the beneficiary, recipient, or representative payee.

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     Printing the FMS-1133

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       Field Office (FO) or Program Service Center (PSC) staff:

       FO and PSC staff may access TCIS to complete a one-time print of the FMS-1133 from the Treasury Check Information System (TCIS) and send it to the beneficiary, recipient, or representative payee.

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       Telephone Summary Conversation (TSC) Customer Service Representative:

       Since the TSC staff cannot print from TCIS, they will send an MDW to the FO instructing them to print the form from TCIS.

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     Unable to Print

     If the form cannot be printed:

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       FO and TSC will request assistance through vHelp (vHelp analysts, only, see GN 02406.220E, this section)

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       PSC personnel will contact their Operations Analysis Staff (OAS).

The FO, TSC or PC will immediately scan all pages of the form into the Evidence Portal and forward the completed FMS-1133 claims package to Treasury for review.

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  Treasury makes a forgery determination when the beneficiary, recipient or representative payee files non-receipt timely and the check is 12 months or less.

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  Treasury makes a handwriting analysis determination when the beneficiary, recipient or representative payees non-receipt claim is not timely filed and the payment is over 12-months old (limited payability involved).

If a beneficiary, recipient, or representative payee inquires about the status of a forgery or handwriting analysis determination, review TCIS.

Treasury reviews the FMS-1133 package and provides a specific determination based on the age of the check.

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  A forgery determination occurs when the beneficiary, recipient or representative payee files a timely non-receipt and the age of the check is 12 months or less. If Treasury determines that a forgery is involved, their analysis staff will reclaim the funds from the financial institution and issue a payment to the beneficiary, recipient or representative payee. Treasury will also update TCIS with the repayment information. For more information on Forgery Determination, see GN 02406.310.

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  A handwriting analysis determination occurs when the beneficiary, recipient, or representative payee's non-receipt claim is not timely filed and the payment is over 12-months old. Treasury cannot reclaim the money from the FI because of the age of the check. Treasury will inform the FO or PC of their determination and the technicians will take the appropriate action. For more information on Handwriting Analysis Determination, see GN 02401.901.

If the beneficiary, recipient, or representative payee inquires about the status of a forgery or handwriting analysis investigation, the FO or PC will query TCIS. If the status cannot be determined from TCIS, submit a vHelp request (vHelp analysts, only, will follow instructions in GN 02406.220E, this section).

All technicians will query TCIS to check the status of the FMS-1133 claims package.

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  If sent, it will take five business days to receive the claims package.

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  If five business days have elapsed and no claims package received, check TCIS for a printable version. If neither a mailed package nor a printable version is available, contact vHelp (vHelp analysts, only, will follow instructions in GN 02406.220E, this section).

1. a. 

   Query TCIS for status of the claims package or forgery claim.

2. b. 

   If query does not provide necessary information, email Treasury at PFC.CustomerEngagementCenter@fiscal.treasury.gov.

   Navigate the Treasury website instructions to initiate requests for assistance.

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  GN 02401.908 Description of Forms or Letters Used or Reviewed By the Department of the Treasury (Treasury) Questioned Documents Branch (QDB)

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  GN 02401.910 Handwriting Analysis and Checks Older than 12 Months

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  GN 02406.001 Glossary of Non-Receipt Terms

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  GN 02406.160B.2. When to Use Forms FMS-1133 and FMS-3858

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  SM 01315.132 How the SSI Non-receipt/Stop Payment System Works