When the adjudicating component receipts a claim with a SNO selection, the case processing
system automatically generates an informational letter to the individual making the
selection. If an individual adds a SNO indicator while the claim remains in the jurisdiction
of the adjudicating component, the case processing system generates an informational
letter to the individual at that time.
Because an individual can change or add a SNO selection at any time, the indicator
may be added after the case has left the adjudicating component. If this happens on
a sampled case, OQR has the responsibility to generate and mail the informational
letter to the individual. OQR must also send the informational letter if the adjudicating
component did not send it or did not document the file to show they sent the letter.
Folder documentation will vary depending upon the case processing system the adjudicating
component uses, as noted in the following chart:
Legacy System
|
Folder Documentation
|
Cornhusker (Nebraska)
|
Claim worksheet; copy saved in electronic folder (EF)
|
Iron Data St. Louis
|
Claim worksheet; copy may or may not be saved in EF
|
Iron Data Toronto
|
None
|
Midas
|
Claim worksheet; copy saved in EF
|
New York
|
Claim worksheet; copy saved in EF
|
NOTE: Because there is no folder documentation of the informational letter in Iron Data
Toronto States, OQR will assume the adjudicating component sent the letter if the
applicant, beneficiary, recipient, or representative payee selected the SNO prior
to the adjudicating component’s determination. To determine the date of the SNO selection,
query the iSNO application through iMain .
If OQR needs to release an informational letter:
-
•
Prepare the informational letter using the OQR SNO Information Letter Word template;
-
•
Date and release the standard print letter by regular mail; and
-
•
Use DocSend to send the letter to the vendor during the OQR legacy system, clearance
process.
The vendor will convert the letter to the selected SNO format and mail it to the individual.
NOTE: The vendor will remediate the imaged notice to the alternate format and in the process
will not apply a date or alter the notice content in any way. The remediated notice
will be identical in content to the standard print notice. Therefore, for SNO selections
Braille, compact disc (CD), large print, and audio CD, the review component must apply
the notice release date to the standard print notices that are mailed, and to the electronic copy that is uploaded to the vendor.