Check the National Wage Reporting Problem System (WRPS) using the Employer Search function to determine if SSA is aware of the reporting
problem. All employees from Field Offices (FO) and Program Service Centers (PSC) have
access to main menu of this application. Employer Service Liaison Officers (ESLO),
Wage Reporting Specialists (WRS), and Central Office (CO) employees (involved with
wage reporting issues) have access to some additional buttons on main menu e.g. VALIDATION,
WORKING FILE, and NATIONAL REPORTS. Ask your lead technician or wage specialist to
use the WRPS link to contact the New York Regional Office and determine if it is appropriate
to request the information for your case.
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Only ESLO/WRS have capability to view submissions, have access to the ‘Working File’
button and the validation button, and can record first and second contact with the
employer. If a case is not resolved at RO level, then ESLO/WRS can transfer a case
from RO to CO for further action.
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FO/PSC employee/ESLO/WRS can refer a case.