If the MBR data reveal that action could have been taken by the FO to resolve the
problem (e.g., direct input, further beneficiary interviews, etc.), the request is
inappropriate. So as not to further inconvenience the beneficiary, give the inappropriate
request the same expeditious processing as other Critical Case Requests. Notify the
FO that this could have been resolved locally and that it constitutes an improper
Critical Case Request. Refer to RS 02803.400 for instructions when a case is deemed to be an incorrect critical case referral.