In August, Bob Brown reports the receipt of their regular January Veterans Affairs
(VA) pension check of $290. However, during the latter part of January, Bob received
another $290 VA check along with a letter explaining that their January check had
been delayed due to a computer error. Bob explains their knowledge that the second
check was a duplicate and says they had not been able to return it sooner due to illness.
The claims specialist (CS) verifies the return of the $290 check in July as well as
Bob's illness. The CS then makes a determination concerning Bob's income and records
it in the file.