Effective Dates: 08/03/2012 - Present Previous | Next

TN 67 (12-23)

SI 02301.010 How to Act on Reports

A. Introduction

This section provides guidelines on how to act on first and third party reports of change. FOs receive reports during interviews with individuals and by mail, systems interfaces and alerts and computer matches with Federal and State agencies.

B. Definitions

1. First Party Report

A first party report is:

  • •

    a report by a recipient or the recipient's eligible spouse, representative payee, legal guardian, authorized representative, or other person acting on behalf of the recipient at the recipient's request, or

  • •

    a change or alert resulting from a Supplemental Income Record (SSR) computer interface with the Master Beneficiary Record (MBR), or

  • •

    a report of admission to or discharge from a public institution or a title XIX institution by the institution or a government agency.

2. Third Party Report

A third party report is:

  • •

    a report by a person or organization not listed in the definition of a first party report, or

  • •

    a computer match with a Federal or State agency. See SI 02310.005 for an explanation of interfaces affected by the Computer Matching and Privacy Protection Act of 1988 (CMPPA).

C. Procedure

1. All SSI Reports

When you receive a report, act as quickly as possible:

  • •

    obtain a current systems record(s) (SSR/MBR) and verify the type(s) of benefits involved;

  • •

    identify the person/organization making it (see GN 03001.012);

  • •

    obtain any additional facts needed about the change (see SI 02301.005B.5. on what reports should include);

  • •

    remind recipients and payees of their reporting responsibilities during interviews (see SI 02301.005D above for procedure);

  • •

    decide whether to process the report as a first or third party report;

  • •

    decide if you should process a change and/or if you must refer it to another FO or employee level of responsibility; and

  • •

    take the appropriate action.

2. First Party Reports

Use these guidelines to process first party reports:

Guidelines... Refer to...
Contact the recipient if a report is unclear or contains insufficient information. First or Third Party Reports

Use the SSI eligibility rules and the retrospective monthly accounting (RMA) rules to determine any effect on SSI (eligibility or payment amount).

SSI Eligibility, SI 00501.001

Summary of Suspension, Stop Payment and Termination Events by Payment Status Code (PSC), SI 02301.215

RMA, SI 02005.001

Determine if a COA affects SSI, follow COA procedures. Consider the need for a new payee if a COA separates payee/recipient by considerable distance.

COA, Change of Address or Residence, SI 02306.010

Determining the Need for a Successor Payee, GN 00504.100

Verify with a payee a report/request for change in payment delivery from an incapable recipient. Review capability and/or the need for a new payee if the request is for direct payment.

COA-General, GN 02605.001

Developing Capability, GN 00502.020

Determining the Need for a Successor Payee, GN 00504.100

Determine the need for an unscheduled redetermination when the change affects SSI and no redetermination is pending.

Unscheduled Redeterminations, SI 02305.022

Provide an initial written request for information/evidence needed to establish SSI.

Failure to Provide Information, SI 02301.235

Verify income and resource changes which allow SSI.

Earned Income, SI 00820.001

Unearned Income, SI 00830.001

Countable Resources, SI 01140.001

Follow GK due process procedures to reduce a future month's benefit.

Goldberg/Kelly Procedures, SI 02301.300
Consider a penalty when a capable adult recipient fails to report on time and causes an excess payment. Assessing Penalties, SI 02301.100

Evaluate payee suitability and the need for a new payee when a payee/recipient fails to report on time and causes an excess payment.

Determining the Need for a Successor Payee, GN 00504.100
Develop any resulting overpayment. Overpayments, SI 02201.005

3. Third Party Reports

Verify third party reports with the recipient/payee:

If the individual... then...
AGREES with the report process as a first party, see C.2, above.
DISAGREES with the report and CMPPA does not apply provide an initial written request for information/evidence that supports their statements and process as a first party report, see C.2, above.
DISAGREES with the report and CMPPA applies follow CMPPA instructions in SI 02310.005
To Link to this section - Use this URL:
http://policy.ssa.gov/poms.nsf/lnx/0502301010
SI 02301.010 - How to Act on Reports - 08/03/2012
Batch run: 12/14/2023
Rev:08/03/2012