We will reissue a Braille, data CD, audio CD, or large print notice if the notice
recipient alleges not receiving the notice or receiving a notice that is damaged or
unreadable. Prior to disclosing any information to the person requesting the reissued
notice, follow all disclosure policies in GN 03380.010, Verifying Identity of Individuals
Requesting Disclosure of Personally Identifiable Information (PII). Follow these steps
when you receive a request to reissue a Braille or data CD notice:
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1.
Determine the date of the notice by interviewing the notice recipient or reviewing
the envelope for the postmark date. If you do not have the exact notice date but know
the postmark date, reissue all notices generated up to five days before the postmark
date. If you cannot determine the postmark date, estimate the notice date and reissue
all notices generated 5 days before and 5 days after that date;
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2.
Complete Form SSA-9005 (Special Notice Option Reissue Form). The form is available
electronically in NL 01001.431, Exhibit of Form SSA-9005 – Special Notice Option (SNO) Reissue Form; and
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3.
Email the completed Form SSA-9005 to ^SNO Reissue Requests .