The SSN, name, date of birth or sex provided by the Social Security Statement requester may not match our records if:

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  the data was keyed incorrectly on the input record,

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  the requester transposed digits in the SSN,

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  the requester provided incorrect data,

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  the requester failed to report a name or date of birth change or correction, or

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  we have not yet updated SSA records to include recently reported changes or corrections.

When an SSN is verified electronically, the system searches for one Numident record to which all the information alleged by the requester can be matched.

Only when the alleged SSN, name, date of birth and sex are matched to one Numident record is the SSN verified as “correct.”

When the SSN, name, date of birth or sex on a request does not match the Numident record, the Statement 2001 system prepares a Form SSA-7014A advising the requester to:

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  enter corrected information on the Form SSA-7014A and return it to WBDOC for processing, or

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  if the information provided on the original request is correct, contact their local SSA FO for assistance.

When the requester returns the Form SSA-7014A to the DOC with the same SSN, name, date of birth or sex information, WBDOC:

obtains a Numident Printout,

When a Form SSA-7014A is returned to the DOC with different SSN, name, date of birth, or sex information, the DOC obtains an SSA-7005-SM-OR or another SSA-7014A using the information provided.

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  If the system verifies that the number is correct, WBDOC mails the SSA-7005-SM-OR to the requester.

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  If the system verifies that the number is incorrect, WBDOC forwards all material to the FO under cover of Form SSA-984 checked in box B.1.