When you observe any of these signs, you may need to:
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use good listening skills;
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speak simply, slowly, clearly, calmly, and acceptingly;
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reduce distractions in the interviewing environment as much as possible;
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provide relaxed responses, even to odd or peculiar questions or behaviors; or
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make all reasonable efforts not to make the person feel uneducated or lacking or to
otherwise prompt the person to respond defensively or in anger.
When you are interviewing severely distressed people, you may need a third party to
participate in your interactions with them (for example, a family member, friend,
representative payee, or someone suggested by the person you are interviewing).
If you suspect that the behavior problems may be a result of a mental impairment,
refer to DI 11005.076.