TN 1 (04-86)

RS 02815.035 Calls From the District/Branch Offices

Full use of the Critical Payment System and the Critical Case Request procedures should reduce telephone processing. However, in an emergency or supersensitive case as stated in RS 02803.120 a member of the district office management staff may telephone PC management. Such calls may be subsequently referred to the Inquiries Staff. Prepare a summary of each call, including an explanation of the emergency which prompted the call, for the control file. A final response or meaningful status report must be sent no later than the 5th working day following the date of the telephone call.