TN 6 (09-25)

DI 39563.440 Staffing/Priority Controls

DDS management should be constantly alert to adjusting priorities, anticipating and addressing crisis situations and balancing staff needs to process workloads with available resources. The use of overtime, the hiring of temporary help, and moving staff or cases among units or establishing special units to process cases may be required. If sufficient resources are not immediately available, the DDS should negotiate with their parent agency and SSA to obtain required assistance or adjustments to their workloads or priorities.

SSA or parent agency may advise the DDS that priorities have changed or that a workload emergency is imminent.

SSA can provide advice on how the DDS can take immediate action from within its own resources.

SSA may recommend assistance such as assigning Federal staff, assigning staff from other States, and, in urgent situations, requesting assistance from other States.