This table describes the action necessary for FO development of beneficiary inquiries
concerning the nonreceipt, replacement, or correction of cards issued by RRB.
| Step |
Action |
| 1 |
Telephone the local RRB office so that an RRB card can be issued. |
|
2
|
Provide RRB with all pertinent data as follows:
-
•
If the inquiry involves loss or nonreceipt of card, provide beneficiary name, RRB
claim number, and address (indicate if this is a recent change).
-
•
If the inquiry involves correction of information on card, provide beneficiary name,
RRB claim number, and information to be corrected.
|
| 3 |
Inform the beneficiary that the new card will be mailed by RRB. |
| |
Do not maintain a control on this contact. No response will be received from RRB. |
|
4
|
Tell the beneficiary to direct any further inquiries about this HI card to:
-
Railroad Retirement Board
Division of Retirement Claims
844 Rush Street
Chicago, Illinois 60611
|