TN 1 (10-99)
The information in this section is not applicable while mailing of the Social Security Statement is suspended. See information on accessing earnings information using the MySocialSecurity
web portal in OA 00205.010.
If requests for informational publications are received with or without an earnings
request; take the following actions.
If the publication is available in WBDOC, forward the requested information to the
requester. If the publication is not available, forward to DERO under cover of Form
SSA-2543. Check box 9 and annotate “Publication Requested.”
If the publication is available, mail the information to the requester. Include the
in-house form and check the appropriate box.
If the publication is not available, write “Processed Original” on the front of the original request.
Photocopy original request, staple the correspondence to the photocopy and forward
to DERO under cover of Form SSA-2543. Check box 9 and annotate “Publication Requested.”
Sort the original request for data entry.