TN 7 (07-89)

RM 02270.001 Receive Employer Report Inquiries

A. Procedure-Inquiry Received

NOTE: Always obtain information needed to complete Part I of form SSA-4048. See RM 02270.005.

STEPACTION

1

Inquiry from Congress or controlled correspondence?

If yes,

  • give these cases priority handling by starting investigation immediately. See RM 02270.025.

  • place a red special sticker on case folder.

  • provide inquirer with your name/phone number.

  • provide Division Analyst with name of clerk assigned to case and receive case due date from analyst. Assure adherence to assigned due date.

  • make periodic phone calls to Division Analyst Staff on current case status.

  • make Regional Office (R/O) contact.

  • go to step 7.

If no, go to step 2.

2

Inquiry from employer by telephone?

If yes,

  • provide inquirer with your name/phone number.

  • request a letter of authorization on company stationery from company executive or payroll liaison, authorizing SSA to release the requested information.

  • provide OCRO's telefaxing phone number when appropriate.

  • go to step 7.

Inquiry from employer by correspondence?

If yes,

  • date stamp correspondence.

  • make telephone contact with employer to acknowledge receipt and provide name/phone number of Contact Specialist assigned to inquiry.

  • go to step 7.

If no, go to step 3.

3

Inquiry from Integrity Staff?

If yes,

  • check for name on OCRO authorization list before accepting case.

  • if inquirer isauthorized, provide your name/phone number.

  • if inquirer notauthorized, explain why you cannot start investigation.

If no, go to step 4.

4

Inquiry from analyst's office?

If yes,

  • keep them informed by periodic contacts.

  • go to step 7.

If no, go to step 5.

5

Inquiry from an R/O?

If yes,

  • ensure that R/O contact is authorized to make inquiry. Check R/O telephone directory and/or call someone else in R/O to verify.

  • provide R/O with periodic status calls.

  • go to step 7.

If no, go to step 6.

6

Inquiry from OPR?

If yes,

  • check OPR authorization list. If authorized, provide your name/phone number.

  • go to step 7.

  • if notauthorized, tell inquirer that you cannot provide requested information. STOP.

If no, tell inquirer that you can only provide information to authorized personnel.

NOTE: Recently field offices have been receiving bogus phone calls regarding employer report information. If you should get any suspicious calls:

  • do notprovide information

  • document calls

  • try to obtain identifying information

  • call servicing R/O

  • alert management.

7

Following instructions pertain to all inquiries.

  • Prepare a case folder. Annotate employer's name, EIN and periods in question on outside of folder.

  • Prepare Wage Report Status Sheet.

  • Enter sensitive indicator into DECS.

  • Prepare form SSA-4049. See RM 02270.015.

  • Contact servicing R/O.

  • Begin investigation. See RM 02270.025.

  • Contact inquirer for additional information and/or notification of resolution. STOP.

B. Glossary

TERMMEANING
ADJAdjustment
CATERControl and Track Employer Reports
DECSDiscrepant Employer Control System
DEEADivision of Earnings, Eligibility and Accountability
DEQYDetailed Earnings Query
DOCData Operations Center
EAREDEmployer Annual Report Earnings Data
EE'sEmployees
EINEmployer Identification Number
EPBEarnings Processing Branch
ER'sEmployers
ERISEmployer Records Inquiries Section
FICAFederal Insurance Contributions Act
JV'DJournal Voucher
LAADList of Annual Adjustment Discrepancies
MRNMicrofilm Reference Number
NEG RESPNegative Response
OCROOffice of Central Records Operations
OPROffice of Pre-Claims Requirements
PETALProcess of Employer Tape Annual Listing
REINReinstate
RELReport Employer List
RESUB REQResubmittal Requested
RPTReport
SELSensitive Employer List
TLCNTape Library Control Number

To Link to this section - Use this URL:
http://policy.ssa.gov/poms.nsf/lnx/0102270001
RM 02270.001 - Receive Employer Report Inquiries - 12/20/1989
Batch run: 01/27/2009
Rev:12/20/1989