Field offices (FO) and the 800 Number agents may receive ERISA inquiries from the
general public in connection with:
Requests for a Social Security Statement or benefit estimate.
Pre-retirement seminars involving SSA participation.
Public information activities of FO personnel.
The public can request ERISA information for any number of reasons and many inquiries
are based on the notice generated by SSA. Also, there may be inquiries as a result
of the SSA Notice SSA-L99-C1.