Program Operations Manual System (POMS)
TN 11 (09-87)
RM 03803.007 Handling Correspondence and Assigning Cases
If the incoming material appears to be followup correspondence, associate it with
the original inquiry and forward immediately within the module for processing. If
the incoming material is an initial inquiry, apply the instructions in B-G below.
Request an MEF printout via the electronic control system for all cases and for each SSN involved.
If all or part of the period(s) in question involves a year(s) prior to 1978, in addition
to the MEF printout (per B. above), request an SSA-1826 (Itemized Statement of Earnings)
per RM 01403 for each SSN involved and each period(s) prior to 1978 in which employment is alleged. When requesting an SSA-1826,
ensure that the following rules are applied:
DISAGREEMENT CASES (CODED “DI”)
Use activity code “01”
“DIFFERENT NAME” SCRAMBLE WAGE CASE (CODED “SW” OR “IR” )
Use activity code “02”
“SAME NAME SCRAMBLE WAGE CASE (CODED “SW” OR “IR” )
Use activity code “03”
ALL SCRAMBLE WAGE CASES
Request “year through 1977” itemization using the following rules for the first year to be itemized:
The year the youngest NH attained age 14, or
The year of assignment of the incorrectly used SSN, or
The year 2 years prior to the date shown on an incorrectly processed OAAN-7003 or
Where a definite date is given on the incoming, the year 2 years prior, or
1937, if a “Same Name” case is involved, or
15 years back from the current year, if a “Different Name” case is involved
Request a numident printout for all cases coded “SW” or “IR”.
When the printout(s) in B through D above are associated with the case, review the
incoming material and the numident (if requested) to determine if any previous correspondence
may be in file. If there is any indication of prior correspondence, obtain the folder
and associate it with the case. If a correspondence folder cannot be located, continue
with the functional handling of the case.
Perform any initial functional scouting as required by internal procedures.
Assign cases within the module based on the receipt date of the correspondence. Assign
the oldest cases first.