Program Operations Manual System (POMS)
TN 11 (09-87)
RM 03803.011 Disposition of Case Where the Record(s) is in Claim Status
Address a route slip to the appropriate office responsible for the claim.
Enter under “Remarks”: “Claims Case—your jurisdiction”.
If a non-claimant is also involved, add to the remark: “Please notify the non-claimant of the results of your investigation”.
Forward the case material (including any scouting or MBR) to the responsible office.
Close the case off the controls.
After the case is completed, the file material for the non-claimant is to be filed for 4 years. Do not establish a file under the claimant's SSN.