TN 4 (05-92)
The Office of Public Affairs (OPA) will normally process requests for this type of
literature. However, at times, OPA may require the assistance of OCRO to process these
requests timely, due to peak workloads or personnel limitations.
Follow the instructions below and those contained in RM 05013.001.B.
Comply with the request. If we cannot comply, prepare a letter of explanation for
the requester and release it according to branch practice.
If another SSA component is better prepared to handle the request refer the incoming
request to that particular component.