TN 4 (05-92)
RM 05013.002 Processing Requests for SSA Informational Literature
The Office of Public Affairs (OPA) will normally process requests for this type of literature. However, at times, OPA may require the assistance of OCRO to process these requests timely, due to peak workloads or personnel limitations.
Follow the instructions below and those contained in RM 05013.001.B.
Comply with the request. If we cannot comply, prepare a letter of explanation for the requester and release it according to branch practice.
If another SSA component is better prepared to handle the request refer the incoming request to that particular component.