TN 4 (05-92)

RM 05013.003 Processing Requests for Non-SSA Forms and/or Informational Literature

A. PROCESS

Processing Modules will handle most requests for non-SSA forms. Requests for non-SSA informational literature will normally be processed by OPA. Processing Modules will assist in the processing of such requests only when OPA cannot handle them on a timely basis.

B. PROCEDURE

If you receive a request for a non-SSA form(s) do the following:

If...And..Then...
the requested material is available or attached to a case —-process per RM 05013.001.B. as if the request were for SSA material.

none of the requested material is available or attached to the case

  • an Agency within or outside the Department of Health and Human Services (DHHS) is responsible for the requested material

forward the incoming correspondence to the responsible agency under cover of an OF-41.

 
  • a non-Federal Agency is responsible for the material

  • prepare a dictated letter, identifying the Agency and explaining why we cannot comply with the request.

  • release the letter and correspondence to the requester.

 
  • you cannot determine who is responsible for the material

return the incoming correspondence to requester explaining why we cannot comply with the request.

some, but not all of the requested material is available or attached to the case

  • you cannot determine who is responsible for some   of the requested material

  • an agency within or outside the DHHS is responsible for some of the requested material

send the SSA material to the requester with an explanation as to what action was taken by us or should be taken by him/her to obtain the non-SSA material.

 

you cannot determine who is responsible for some  of the requested material

send the SSA material to the requester with an explanation as to why we cannot comply with that portion of the request asking for non-SSA material.


To Link to this section - Use this URL:
http://policy.ssa.gov/poms.nsf/lnx/0105013003
RM 05013.003 - Processing Requests for Non-SSA Forms and/or Informational Literature - 05/13/1992
Batch run: 01/27/2009
Rev:05/13/1992