Offices must ship all processed SS-5s to the SRB for microfilming. Beginning July
2008, all SSA offices (including those located outside the continental United States)
should use FedEx Express Saver service (or if FedEx Express Saver is not available,
the next most economical type of FedEx service) to ship their SS-5s to the SRB. The
only offices exempt from this requirement are those offices not serviced by FedEx.
All offices should use the SS-5 Shipment Tracking application to ensure timely delivery of monthly SS-5 shipments.
The tracking application generates a scannable bar-coded label for tracking purposes,
and sends the shipping office an automatic email alert if either of these situations
Non-shipment: The shipping office manager or designated officer in charge fails to create a bar
code label or does not select the “no shipment” option in the SS-5 Shipment Tracking application within 10 days from the date the office manager or designated officer
in charge should have sent the shipment.
Late shipment: The SRB does not receive or scan the package into the SS-5 Shipment Tracking application within 10 days from the date the shipping office created the bar code
Since these alerts may indicate that a mass loss of Personally Identifiable Information
(PII) occurred, the office manager should immediately investigate by following the
procedures in RM 10215.085, OCO Procedure for Form SS-5 (Application for a Social Security Card) Mass Loss.