TN 27 (01-11)
GN 00203.003 Face-to-Face Contact with Claimants
A. Situations which always require a face-to-face interview
Use this list to determine which situations always require a face-to-face interview.
Nonmedical or nonjudicial evidence of incapability of managing benefits (see GN 00502.030).
Direct payments to an incapable beneficiary in a mental institution (see GN 00502.020).
There is potential fraud or misrepresentation of the claimant, representative, or third party.
The individual disputes or protests a report of confinement made by a correctional or other facility (see GN 02607.600).
The SSN applicant (12 years or older) is applying for an original SSN (see RM 10205.110).
When the criteria for Supplemental Security Income (SSI) face-to-face interview requirements are met (see SI 00601.060F.2.).
When the criteria for representative payee face-to-face interview requirements are met (see GN 00502.113B.2.).
Special Indicator 6, SSN assigned based on harassment, abuse or life endangerment is present on the Numident.
B. Situations which may justify the need for a face-to-face interview
Use this list to justify the need for a face-to-face interview:
The individual specifically requests a face-to-face interview.
The individual has difficulty communicating over the telephone, understanding the documented program explanations, or does not have access to the Internet.
You anticipate a difficult or lengthy interview due to complexities; e.g., subsidized pay (see DI 10505.010), SGA issues (see DI 10505.015), questionable retirement, or you require development for close or family corporations.
The evidence you need is detailed or bulky (e.g., payroll books, ledgers, or receipts).
The information in the file causes you to question the employer-employee relationship (see RS 02101.865).
The interview involves sensitive issues (e.g., law related, cancer, terminal or mental illness) and there is no representative.
Cases where validity of employment is in doubt, such as “family employment parents” (see RS 02101.125).
A continuing disability case where the Disability Determination Services (DDS) or the Office of Disability and International Operations (ODIO) requests field office (FO) assistance.
For information on the current field office work continuing disability review processes, please refer to DI 13010.025.