For those in need of help beyond the preparation of forms and letters, take the following
Contact relatives, employers, or others to obtain evidence or to enlist their help
in obtaining evidence for the claimant, or go directly to sources of evidence.
If the claimant gives written consent for disclosure, you may make such contacts.
There is an exception if the contact is with a third party who has (or may have) the
needed evidence, see GN 03910.020B.