If the birth certificate or a negative response has not been received, contact the
claimant to see if he/she has received the record, and if so, ask him/ her to send
it to SSA. If the claimant did not receive the record, complete a Form SSA-2111-U3-FC
(Special Assistance Request).
Send the original and first copy to the FSP servicing the area in which the record
is located. Put the second copy in the claims file and diary the request for 30 days.